Help and contact
On this page
To ask a question, report a problem or request anything, write to [email protected]. We reply by email.
How do I cancel my subscription?
Open iPhone Settings, tap your name and then Subscriptions, and cancel Pilg. Do it at least 24 hours before the renewal so you are not charged again. Deleting the account does not cancel the subscription.
How do I get my subscription back on a new iPhone?
Install Pilg with the same Apple ID and tap Restore purchases, on the subscription screen or in the Me tab. If you used Sign in with Apple on the old iPhone, sign in again in the Me tab so your path comes back too.
The lock does not close my apps
Open iPhone Settings, tap Screen Time, then Apps with Screen Time Access, and check that Pilg is turned on. Then go back to Settings, tap Pilg, then Notifications, and turn them on. Without these two, the lock cannot close the apps or show its notice.
How do I use the Emergency exit?
On the screen that covers a locked app, tap Emergency exit. The app opens for 15 minutes, and then the screen comes back. You can use it as many times as you need.
How do I change my tradition or my translation?
To change the tradition, open the Me tab and tap Tradition, under Settings. To change the translation, open the Bible, tap the name of the translation and choose another one.
How do I delete my account?
In the Me tab, tap Delete account and confirm. Your account and everything stored with it on the server are deleted right away.
How do I remove the app?
Press and hold the Pilg icon and delete it like any other app. Pilg never creates a Screen Time passcode, so you can always delete it.
Contact
Write to [email protected].